We hope that you are delighted with your order.  

However, you have the right to cancel your order within 7 working days following the day on which you received the products. Customers wishing to cancel an order must notify us within 7 working days after the day on which you received the products that you intend to return the item(s).  Please click this link for our: Returns Form and complete and submit the form for our processing.  

Goods must be returned to us in the condition they were despatched with our Mootta tag in its original condition. Providing goods are returned in original condition a full refund will be made within a reasonable time and in any event within 30 days from cancellation.  

We recommend that you send any returns via Recorded Delivery, as we cannot not assume responsibility for items lost in transit.  Unfortunately, we are unable to cover the postage costs of returns at this stage due to certain restrictions.  For further details, please refer to our Terms and Conditions.